Indian national carrier Air India in a major relief provide the option of full refund for it’s customers who booked their domestic flight for travel between March 23 and May 31 but had their flights cancelled.
The airline will also provide an option to adjust the number of cancelled flights for making new bookings without any cancellation and fare difference.
“Further if passengers have booked for flights post May 25, 2020, which have been cancelled, he/she is eligible for a refund, cancellation charges will stand waived and passengers will be allowed for full refund,” an AI circular issued Sunday says.
Hopefully private airlines will take a cue from us, said an AI official.
“On resumption of select domestic Flights from May 25, it has been decided that any passenger holding AI confirmed tickets with travel dates during the lockdown period, March 23 to May 31, and have had their flight cancelled will be allowed to book in available flights for the period May 25 till August 24, 2020, at no extra charge… the same applies only for passengers who have booked flights post-May 25, 2020, but the flight has been cancelled,” it says.
This move applies to passengers who booked directly from AI website/office and through travel agents, said an airline official.
“In case of passenger requesting a change of routing, only the rerouting charges will be waived, but the applicable difference of fare will be charged…. The decision regarding refunds for the earlier period will be intimated later,” the circular says.